Terms of Service

1. Description of Services

ServicePro provides a sales and growth system for local service businesses, including auto detailing and other trades. Our services may include website and local search setup, Google Business Profile and review tools, advertising management, an AI voice agent and call answering, a CRM with booking, follow-up, and customer reactivation automations (including the DetailPro CRM), and mentorship and playbooks. The specific services and fees applicable to your use are governed by your Service Agreement with us. Submitting an application through our website does not guarantee acceptance, and we may decline any application.

2. Account Registration

To use our services, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3. Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the services in any way that violates any applicable law or regulation
• Upload or transmit viruses, malware, or other malicious code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use the services to send spam, unsolicited messages, or harassing communications
• Interfere with or disrupt the integrity or performance of the services
• Reverse engineer, decompile, or disassemble any portion of the services
• Sublicense, resell, or provide access to the services to third parties without authorization

4. User Content

You retain ownership of all content you upload, submit, or input into the services (“User Content”), including customer leads, business data, and images. By uploading User Content, you grant us a non-exclusive, royalty-free license to use, store, and process such content solely to provide and improve our services to you. You are solely responsible for ensuring that your User Content does not violate any third-party rights or applicable laws.

5. Intellectual Property

The ServicePro and DetailPro platforms, including all software, systems, processes, methodologies, templates, automations, workflows, and know-how, is and remains the executive property of MOTO Technology, LLC. You receive only the limited license rights expressly granted in your Service Agreement. No title to or ownership of the platform or any intellectual property rights therein is transferred to you. All rights not expressly granted are reserved by ServicePro.

6. Payment Terms

Payment terms, fees, and billing arrangements, which may include one-time, recurring, and revenue-based fees, are governed by your Service Agreement. All payments are processed through Stripe. You agree to provide accurate billing information and authorize us to charge the applicable fees. If you elect advertising management services, you understand that advertising spend is paid directly by you to the applicable advertising platforms (such as Google and Meta) and is separate from fees paid to ServicePro. ServicePro does not take an ownership interest in your business under these Terms.

7. Third-Party Services

Our services integrate with third-party services including Stripe for payment processing, Twilio for calls, SMS, and messaging, Google and Meta for advertising and analytics, Calendly for scheduling, and providers of AI voice and language technology. Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the acts or omissions of any third-party service providers.

8. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

ServicePro does not guarantee any specific results, including but not limited to: a specific number of leads, a specific cost per lead, a specific number of booked jobs, revenue growth, profitability, or return on advertising spend. Performance depends on many factors including market conditions, competition, your responsiveness, advertising budget, seasonality, and your pricing and service quality. Any examples on our website of industry transactions, other businesses, or other people's results are provided for illustration only and are not a promise or estimate of what you will earn or achieve.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SERVICEPRO'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE AMOUNT OF FEES ACTUALLY PAID BY YOU TO SERVICEPRO DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL SERVICEPRO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF SERVICEPRO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. Indemnification

You agree to indemnify, defend, and hold harmless ServicePro and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the services, your User Content, your violation of these Terms, or your violation of any rights of another party.

11. Termination

We may suspend or terminate your access to the services at any time for violation of these Terms or for any other reason as described in your Service Agreement. Upon termination, your right to use the services will immediately cease. You may request export of your CRM data and customer information following termination, as provided in your Service Agreement.

12. Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Minnesota. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court having jurisdiction. Each party shall bear its own costs and attorneys' fees in connection with any arbitration, unless the arbitrator determines that a party's claims or defenses were frivolous.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict of law provisions.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the new Terms on our website and updating the “Effective Date” above. Your continued use of our services after such changes constitutes acceptance of the updated Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with your Service Agreement and our Privacy Policy, constitute the entire agreement between you and ServicePro regarding your use of the services and supersede all prior agreements and understandings.

17. Contact Us

If you have questions about these Terms, please contact us at:

MOTO Technology, LLC dba ServicePro (also known as DetailPro)
6925 Lake Harrison Cir
Chanhassen, MN 55317
Email: info@detailpro.tech