Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Application Information: When you take our quiz or apply to work with us, we collect your name, email address, phone number, and your answers about your experience, goals, business, and budget.
• Account Information: When you create an account, we collect your name, email address, phone number, business name, and business address.
• Payment Information: When you make purchases, our payment processor (Stripe) collects payment card information. We do not store your full payment card details on our servers.
• Business Data: Information you upload or input into the platform, including customer leads (names, contact information, service details, addresses), business metrics, and communications.
• Photos and Media: Images and other files you upload related to your business or your customers' jobs.
• Calls, Messages, and Recordings: If you use our call answering, AI voice agent, or messaging tools, we process the calls, voicemails, text messages, transcripts, and recordings between your business and your customers on your behalf.
• Website and Device Data: Information collected automatically when you visit our website, such as pages viewed, referring site, approximate location, browser and device type, and cookie identifiers, collected through tools like Google Analytics and the Meta Pixel.
• Communications: Records of your communications with us, including support requests and feedback.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Set up and manage your account
• Facilitate lead management and customer communications on your behalf
• Manage advertising campaigns (if you elect this service)
• Send administrative messages, updates, and promotional communications
• Respond to your comments, questions, and support requests
• Comply with legal obligations and protect our rights

3. Information Sharing

We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf, including Stripe (payment processing), Twilio (calls, SMS, and messaging), Calendly (scheduling), and AI voice and language technology providers that help us answer and transcribe calls.
• Advertising Platforms: If you elect advertising management services, we may share necessary information with advertising platforms (such as Google Ads and Meta/Facebook) to manage your campaigns.
• Analytics and Advertising: We use Google Analytics, the Meta Pixel, and similar technologies to measure website traffic and the performance of our own advertising. These providers may collect information through cookies and similar technologies under their own privacy policies. You can limit this through your browser settings, your Google and Meta ad settings, or a browser extension that blocks trackers.
• Legal Requirements: We may disclose information if required by law, legal process, or government request, or to protect our rights, privacy, safety, or property.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Upon termination of your account, you may request export of your CRM data and customer information.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and Portability: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Opt-Out: You may opt out of receiving promotional communications by following the unsubscribe instructions in those messages.

To exercise these rights, please contact us at the information provided below.

7. Third-Party Services

Our services integrate with third-party services including Stripe for payment processing, Twilio for calls and messaging, Calendly for scheduling, and Google and Meta for analytics and advertising. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these third parties.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Users

ServicePro and DetailPro are operated from the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the “Effective Date” above. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

MOTO Technology, LLC dba ServicePro (also known as DetailPro)
6925 Lake Harrison Circle
Chanhassen, MN 55317
Email: info@detailpro.tech